Group News

PBM Group officially introduces Remote Assistance Service

Experienced and well-trained crews can overcome many challenges onboard, yet there are always situations when specialist’s assistance is needed. When a trouble emerges onboard, every second counts, so our troubleshooting team is at disposal 24/7.

After months of testing and fine tuning, PBM Group officially introduces Remote Assistance Service.

RAS assumes PBM's troubleshooting engineer communicating with the client through digital means and assisting to resolve issue(s) onboard. RAS often means Troubleshooting, which is a process of problem solving, applied to repair malfunctioned systems on the vessel.

Troubleshooting is a logical, systematic search for the root cause of a problem in order to solve it, and make the target system operational again. It requires knowledge, structured approach and discipline. 

Our service engineers are organised in troubleshooting shifts to assist our clients 24/7, whenever they may need us and wherever they may be, fostering the spirit of our vision - Call PBM!